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About Us
Not Just Nails Our Contact details: Not Just Nails Maidstone Road Gillingham Kent ME8 0EX United Kingdom Phone: 07887991909 Fax: Email: flo [at] flosnails [dot] co [dot] uk |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart by clicking on the add to basket button. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. All orders are payable in full before despatch When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing or we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. SPECIAL OFFERS - Discount codes can not be used with any products or sets that have already been discounted. |
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Shipping And Handling
Delivery is charged by weight and location. UK customers have a number of varying delivery options, EU, Eire and International Orders - We will supply orders to overseas customers, however we operate strict security measures and reserve the right to refuse and refund any orders placed if they fail to meet any of our policies. If you are unsure then please contact us. All EU and International orders are sent recorded using either Global Priority or AirSure Service and delivered normally within 2-3 Days. Please note customs in receiving countries may hold the goods for inspection and delay delivery. We can not be held responsible for these delays. |
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Delivery Schedule
Charges start @ £2.00 and are dependant on weight and location. Standard Delivery can take 2-7 Days (Normally 2 days) Please remember these times are week days and are from dispatch and not from order, some deliveries can be made on a Saturday but you must contact us to arrange special delivery. Next day delivery is day after the item is despatched not the day ordered and maybe delivered up to 6pm. If you must have the item by a specific time then please contact us directly and we can arrange a special am delivery to suit you. Please remember this is a custom service and is charged according to the special arrangements you require We will always try and send your items by the fastest delivery service possible. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if it is likely to be more than a few days late. |
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Credit Card Security
When the order is placed at our website, credit card numbers are processed using PROTX & NatWest Streamline unless you choose to pay via Paypal or Nochex. PROTX use there own secure servers that are fully endorsed by Streamline, VISA & Master Card. If you wish to know more you can visit http://www.protx.com for details. Please always make sure you are on a secure server by - 1) Checking the payment page URL starts https 2) The Golden Padlock  is visable in you browser. Credit Card Numbers are not held in clear text on any web site and you can be assured that PROTX have to comply with the strictest security procedures required by your credit card company. Address verification is made in real time with you card issuer and it validates you address, postcode and security numbers. If you card gets declined this could be because some of the information fails to be verified or you are shipping to an address not authorised by you credit card company |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07887991909 (International +44 07887991909) or fax us on or write to us at Maidstone Road Gillingham Kent ME8 0EX United Kingdom |
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Privacy Policy
Not Just Nails do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy
We want you to be absolutely satisfied with the items you purchase. In the unlikely event that you have to return faulty goods to us, we will replace, repair or refund the cost of the returned item in full. In exceptional circumstances, goods that you have ordered may be unavailable and we will do our best to provide equivalent goods. If you wish to cancel your order then please let us know immediately and we will arrange a full refund. If an item has been specially ordered or customised for you then these items will be subject to any costs already incurred. We also ask that if you call to cancel an order that you also put it in writing by either email or post to help avoid any confusion. If you wish to return an item you do not require then you must contact us and request a returns number - never return any item without this authorisation. Goods return must be in a saleable condition and in the condition you received them, in all of the original packaging, and returned within seven working days of the delivery of the goods to you. Upon satisfactory receipt, we will pay the refund due to you, less any postage. International orders are non returnable and damaged deliveries can not be claimed for. Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |